30-Night Risk-Free Trial
At Deeplay Beds, we offer a 30-night trial on select standard items, giving you time to make sure your bed is truly right for you. To maintain our quality and hygiene standards, the following terms apply:
1. Strictly Excluded Products
The following are not eligible for the 30-night trial
- Custom & made-to-order beds as each piece is built to your specification
- Mattresses & hygiene products once the sealed packaging has been opened
- All headboards any headboard exceeding 45 inches (114cm) in total height
- TV beds and Chesterfield beds are fully excluded from the trial
- Unlabelled items: Only products marked with the 30-Night Trial label on the product page are eligible
2. Return Fees & Logistics
- Collection fee: A flat fee applies to all collections, deducted from your final refund
- Disassembly: Our collection team does not disassemble furniture, items must be fully disassembled and ready at the ground floor or front door
- Packaging: Returns must be sent in original or equivalent protective packaging
3. Condition & Photo Evidence
All returns must be undamaged and stain-free, in resalable condition.
- Photo evidence required before collection is booked: the item disassembled, and the item fully wrapped and packaged
- Inspection: Our team inspects all returns on arrival. Damaged, stained, or poorly packed items may have the refund refused or a deduction applied
4. Wrong Size or Access Issues
Free returns don't apply if an incorrect size is selected, or if the item can't pass through doors, stairs, or access points. Compensation is assessed case-by-case.
5. Refunds
Once your return is received and inspected, refunds are issued to your original payment method, with any deductions clearly explained.