Shipping Policy

Last updated: 07/02/2025

Thank you for shopping at Deeplay Beds. This Shipping Policy explains how we process, deliver, and handle your orders across the UK.

🚚 Delivery Areas

We currently deliver to all locations across the United Kingdom.
If you are outside the UK and wish to place an order, please contact us at info@deeplaybeds.co.uk before purchasing.

🕒 Order Processing Time

• All standard orders are processed within 1–2 business days.

• Custom or made-to-order beds typically take 3–5 working days for manufacturing before dispatch.

• You will receive a confirmation email once your order is ready for delivery.

📦 Delivery Timeframes

Note: Delivery dates are estimates and may vary due to volume, demand, or logistics.

🏠 Delivery Service Options

Delivery: Free to all UK mainland addresses.
Assembly Service: For a small additional charge of £59 at checkout, our team carries your bed in, assembles it in the room of your choice, and takes the packaging away. 

Above first floor
We deliver and assemble up to the first floor as standard. For flats or homes above the first floor without lift access, please contact us before ordering so we can confirm access and any additional charge.

Northern Ireland & Republic of Ireland
Delivery to Northern Ireland is £120. Republic of Ireland is £150. Assembly is included.

📍 Delivery Appointments

• You will be contacted by our delivery team via phone or email to schedule your delivery.

• Missed deliveries due to customer unavailability may incur a re-delivery fee.

🚫 Missed or Failed Deliveries

Please ensure:

• Someone is available at the delivery address on the agreed date.

• All access points (hallways, doors, stairs) are clear and suitable for delivery.

If delivery fails due to:

• No one being home

• Inaccessible property

• Incorrect delivery details

You may be charged for re-delivery.

❗ Important Notes

• We do not deliver to PO boxes.

• Large beds and furniture items may require two-person handling and may arrive via our own fleet or third-party couriers.

• We are not liable for delays caused by courier services, weather, or circumstances beyond our control.

✉️ Tracking & Updates

We’ll keep you informed every step of the way:

• Order confirmation

• Dispatch notice with delivery details

• Tracking information (where applicable)

📞 Contact Us

If you have any delivery-related questions or need to reschedule your delivery, reach out to:

🌐 Company: Deeplay Beds Ltd
#️⃣ Reg. No: 16386588
📧 info@deeplaybeds.co.uk
📞 07467030468
📍 62 Ferndale Road, Luton, ENG, LU1 1PE, GB