Shipping Policy

Last updated: 07/02/2025

Thank you for shopping at Deeplay Beds. This Shipping Policy explains how we process, deliver, and handle your orders across the UK.

🚚 Delivery Areas

We currently deliver to all locations across the United Kingdom.
If you are outside the UK and wish to place an order, please contact us at info@deeplaybeds.co.uk before purchasing.

🕒 Order Processing Time

• All standard orders are processed within 1–2 business days.

• Custom or made-to-order beds typically take 3–5 working days for manufacturing before dispatch.

• You will receive a confirmation email once your order is ready for delivery.

📦 Delivery Timeframes

Note: Delivery dates are estimates and may vary due to volume, demand, or logistics.

🏠 Delivery Service Options

🔹 Ground Floor Delivery (Standard)

• Delivered to your front door (ground floor only).

• Free for most UK postcodes.

🔹 Room of Choice Delivery (Optional)

• For an extra fee, we can deliver to a specific room (up to the first floor).

• Please ensure clear access and notify us in advance if special handling is needed.

🔹 Assembly Service (Optional)

• If selected at checkout, our team will unpack and assemble your bed.

• Available in selected areas – contact us to confirm.

📍 Delivery Appointments

• You will be contacted by our delivery team via phone or email to schedule your delivery.

• Missed deliveries due to customer unavailability may incur a re-delivery fee.

🚫 Missed or Failed Deliveries

Please ensure:

• Someone is available at the delivery address on the agreed date.

• All access points (hallways, doors, stairs) are clear and suitable for delivery.

If delivery fails due to:

• No one being home

• Inaccessible property

• Incorrect delivery details

You may be charged for re-delivery.

❗ Important Notes

• We do not deliver to PO boxes.

• Large beds and furniture items may require two-person handling and may arrive via our own fleet or third-party couriers.

• We are not liable for delays caused by courier services, weather, or circumstances beyond our control.

✉️ Tracking & Updates

We’ll keep you informed every step of the way:

• Order confirmation

• Dispatch notice with delivery details

• Tracking information (where applicable)

📞 Contact Us

If you have any delivery-related questions or need to reschedule your delivery, reach out to:

🌐 Company: Deeplay Beds Ltd
#️⃣ Reg. No: 16386588
📧 info@deeplaybeds.co.uk
📞 07467030468
📍 62 Ferndale Road, Luton, ENG, LU1 1PE, GB